As entrepreneur-like as hotel owners must be, they also need to have a desire to serve.
It is because the hospitality industry understands customer service the best, and for a hotel to be successful, you must be natural at serving others.
Your attitude filters from top management down to your ground staff even if you do not directly interact with your guests.
It is the culture of the top management that gives rise to a successful Hotel supplies, and this culture comes from the hotel owner. For more information visit cornerchef.it.
Small hotel owners usually possess what characteristics?
- Serve with a passion
- Guests must be delighted
- Ability to lead well
- Tenacity
- Working hard
- Being in good physical health
- You may not be able to hire all the staff you need in the early days when you may not afford to juggle multiple jobs
How can a Hotel be Successful?
Some of the most profitable hotels in the world are owned by the Marriott International group of hotels.
Ultimately, hotels succeed based on what appeals to their target audience, but the experience is the deciding factor.
You must ensure that your hotel provides a pleasant experience for all family members if it caters to families.
According to TripAdvisor, top-ranked family hotels possess the following characteristics:
- The location
- Family activities, as well as holiday programming for kids
- Playgrounds
- It is like being at home while away from home
- Families can take advantage of complimentary services
- Kids menus are included so that uneaten foods aren’t charged
- Cleaning
- Staff that is helpful
In comparison, one of the world’s most luxurious hotels may boast ornate furnishings and its guests may, in many cases, be from privileged backgrounds and use the very best services, making them more demanding than the average hotel.
A member of their staff is highly trained and authorized to satisfy guests from room service to complimentary breakfast. The hotel’s reputation depends on this.
Additionally, the hotel has enjoyed positive publicity because its employees deliver exceptional service that delights guests.
- Some luxury hotels offer the following amenities as part of their luxury packages:
- At the Ritz Carlton Resort in South Beach, a tanning butler assists guests while tanning. In his role, the tanning butler helps guests apply sun lotion by patrolling the pool deck.
- Pet owners will appreciate the luxurious Hotel deLuxe in Portland, which is pet friendly and provides all the amenities a pet family needs, including a pet psychologist. How to start a hotel business on a budget includes: Doggy ice service is offered at The Lowell in New York City.
- Make your own hotel room available to guests at home to test the waters as a potential hotel owner. Making this work requires either making students your primary market so that they can afford it, or offering a unique experience that attracts them. If you live in a rural area like Soweto in South Africa, where news has been made about that area, consider offering a room in a house, with a Unique Value Proposition (UVP) such as, “Explore Soweto firsthand”. Once you start making money by renting out parts of your home, you can expand your business by adding more services, up to the point where you could run a hotel.
- Get instant hotel accommodations with AirBnB. When you rent out your home or another property, move yourself to cheaper accommodation to keep the profit going. If you want your home to look appealing, take attractive pictures. You can come up with an alternative solution once you start getting regular bookings.
- You just need to get started.